Every business will face a a crisis from time to time. This is not unique to any industry, it is just the price of doing business. Some of it is a result of poor planning and other times it can be from factors outside of management’s control. The bottom line: middle managers are essential during a crisis.
There are probably many front line managers who are holding their second cup of coffee reading this and thinking, “Of course I can handle emergencies better! The big boss only knows how to schedule meetings!” Here are some of the reasons why middle managers are essential during a crisis and a list of leadership traits that will help guide you through uncertain times.
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