Leadership is all about the art of the apology. As a Manager, apologies will be directed towards customers, your boss, and absolutely must go to your employees. Apologizing as a leader towards your staff is very difficult, but a necessary process for the health of your team.
Apologizing to your staff is not a sign of weakness as a leader. Think of all of the authority you have and the decisions that you need to make on a daily basis. As discussed in the post, Identify the Top Management Decision Traps That Anyone Can Fall In To , we all have the ability to make mistakes.
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